Q1. What is RwandAir Holidays?
RwandAir Holidays is a travel product that combines flights, hotels, tours, transfers, and insurance into one convenient package.
Q2. How do I book a package?
Visit www.holidays.rwandair.com to browse and book. You can also get help from our call center or at RwandAir ticketing offices.
Q3. Can I customize my holiday?
Yes! You can tailor your package by selecting hotel categories, adding tours, or extending your stay.
Q4. Are all holidays guided?
Not all, but most packages include optional guided tours or excursions. These will be clearly mentioned in the package details.
Q5. Is travel insurance included?
Yes. Basic travel insurance is part of the package. Enhanced coverage is available as an optional upgrade.
Q6. Can I pay with Dream Miles?
Not at the moment, but we are working to integrate the Dream Miles program into RwandAir Holidays soon.
Q7. What’s the cancellation policy?
Each package has specific terms. These are clearly shown during booking. Most allow changes or cancellations with applicable fees.
Q8. Who do I contact if I have a problem during my holiday?
You can reach the RwandAir Holidays support team 24/7 through the contact provided in your booking confirmation.
Q9. Do I need a visa for international packages?
Visa requirements vary by destination. The website provides guidance, and you may request visa assistance as an add-on.
Q10. Are group or business travel packages available?
Yes, we offer custom packages for groups, corporates, and special interest trips. Email holidays@rwandair.com for assistance.
